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Williams Medical Webinar | Commercial Resilience in an Age of Uncertainty with Jon Wilks
Wednesday 30 April 2025
12:00 – 13:00
We know how demanding working in general practice can be - that’s why we’ve teamed up with The Institute of Health & Social Care Management to launch The Practice Support Series, a new set of FREE webinars designed to equip frontline staff with the skills, knowledge, and confidence to navigate daily challenges.
Join us on April 30th to learn more about commercial resilience in an age of uncertainty, presented by CEO of IHSCM, Jon Wilks.
This session will focus on:
● Change management
● Cash flow analysis
● Breaking bad news
● Surviving and thriving
Synopsis – practical tools for understanding and managing change, how to do cash flow analysis and mindset with which to approach it, how to have difficult conversations and how to focus on business growth, even in an age of austerity / uncertainty.
Join us for practical insights, expert advice, and real-world solutions tailored to your role. Let’s work smarter, support each other, and deliver even better care.
Williams Medical Webinar | Managing ‘Me’ in an Age of ‘Us’ with Claire Mould
Tuesday 20 May 2025
12:00 – 13:00
We know how demanding working in general practice can be - that’s why we’ve teamed up with The Institute of Health & Social Care Management to launch The Practice Support Series, a new set of FREE webinars designed to equip frontline staff with the skills, knowledge, and confidence to navigate daily challenges.
Join us on May 20th to learn more about commercial resilience in an age of uncertainty, presented by Director of Curve Strategic, Claire Mould.
This session will focus on:
● Personal Stress Management
● Breaking Burnout
● Wellbeing
● Resilience
Synopsis – techniques for reducing personal stress, how to address symptoms of burnout and what to do to break the cycle, understanding how chemicals in your body work and how to make the mist of that knowledge.
Join us for practical insights, expert advice, and real-world solutions tailored to your role. Let’s work smarter, support each other, and deliver even better care.
Williams Medical Webinar | Service Excellence in an Age of Demand with Susan Jones
Wednesday 25 June 2025
12:00 – 13:00
We know how demanding working in general practice can be - that’s why we’ve teamed up with The Institute of Health & Social Care Management to launch The Practice Support Series, a new set of FREE webinars designed to equip frontline staff with the skills, knowledge, and confidence to navigate daily challenges.
Join us on June 25th to learn more about service excellence in an age of demand, presented by Director of Social Care at IHSCM, Susan Jones.
This session will focus on:
● Customer Service
● Effective Patient Encounters
● Improving Patient Relationships
● Creating a Bond with your Patients
Synopsis – values-based leadership of service excellence, the 3 rings model, homing in on the small stuff, good to great, like to love, satisfied to loyal – how do we change the aspiration?
Join us for practical insights, expert advice, and real-world solutions tailored to your role. Let’s work smarter, support each other, and deliver even better care.
Catch up on our previous webinars
Missed a webinar? View some of our previous webinars below:
Williams Medical Webinar | Simplifying ABPI – A Step-by-Step Guide
Williams Medical Webinar | Medical Adhesive-Related Skin Injuries (MARSI)
Williams Medical Webinar | World Menopause Day 2024
Williams Medical Webinar | The Impact of Diabetes - The Diabetic Foot
Williams Medical Webinar | Clinical Waste Management
Williams Medical Webinar | Net Zero in Primary Care - Supporting The NHS with Decarbonization
Williams Medical Webinar | Hypertension and Arrhythmias Modern Management in Primary Care