A Direct Debit is an automated payment method where you authorise us to collect payments from your bank account on agreed dates. It’s safe, secure, and saves you time by avoiding the need to manually process payments.

Switching to Direct Debit gives you a hassle-free way to manage your payments. It’s convenient, secure, and ensures that your payments are always on time, so you never have to worry about missing a payment.

Setting up a Direct Debit is simple! Follow the Apply for Direct Debit process above to start your online application – if you’re unable to complete the process online, you’ll be guided on next steps.

Once your Direct Debit is set up, you will receive a confirmation letter within 3 days of your account being set up to make payment by Direct Debit. You can also check your bank account to ensure the first payment is processed correctly.

es, Direct Debits are backed by the Direct Debit Guarantee meaning you are protected against any errors or unauthorised payments.

• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

• If there are any changes to the amount, date or frequency of your Direct Debit Williams Medical Supplies Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed.

• If you request Williams Medical Supplies Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

• If an error is made in the payment of your Direct Debit, by Williams Medical Supplies Limited or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when Williams Medical Supplies Limited asks you to.

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

No, there are no additional fees for using Direct Debit.

Yes, you can change or cancel your Direct Debit at any time, simply contact us on 01685846666 option 3 or by email directdebit@wms.co.uk and we can discuss what alternative credit terms and payment methods are available on your account

You’ll receive a notification in advance, 10 working days before the first collection. This ensures you’re always aware of upcoming payments and have time to adjust your bank account if needed.

If there are insufficient funds, the payment will not be processed, and you may be charged a fee by your bank. However, we’ll notify you, and you can arrange for an alternative payment method.

Yes, you can still make one-off payments whenever you like. Direct Debit simply automates your regular payments, but it doesn’t stop you from making additional payments if needed.