What is Digital Day?

We’ll be upgrading our business phone lines on Thursday 24 April - an important upgrade which will enable us to maintain our excellent service levels in the long term. Whilst we envisage minimal disruption, we’re encouraging all customers to use our website and/or live chat to place orders on this day. ​

What this means for you ​

There won’t be any changes in terms of service, however we would encourage you to utilise our digital ordering channels on this day. You’ll be able to experience the same excellent shopping experience online at wms.co.uk and will also be able to speak to our expert customer service team via our NEW chat function!

As a thank you for your cooperation – all customers using our website and/or chat to place an order on 24 April will be entered into a prize draw to win £250 in Williams Medical vouchers! ​

If you would still like to contact us by telephone or email, we have some temporary phone numbers available. Please use the following numbers on Thursday 24 April: ​
​
Williams Medical (Main switchboard) – +44 1685 702212 or sales@wms.co.uk
Williams Medical (Corporate) – +44 1685 702215
Medical Services - medical.services@wms.co.uk

Do I need to do anything?

No action is required ahead of Digital Day, however we would recommend the following steps to ensure a smooth ordering process on Thursday 24 April:

• Log into your online account (or create one) before 24 April​
• Explore our website to familiarise yourself with the ordering process​
• Try our live chat function ahead of 24 April!